Privacy Policy - Desktop Call Recorder

Desktop Call Recorder Websites and Software Privacy Policy

Last updated: 24 October 2026

Terms of Use / End User License Agreement (EULA)

Introduction

This Privacy Policy explains what personal information Domit LTD ("we", "us", "our") collects when you visit desktopcallrecorder.com and our related websites, buy a subscription, or use the Desktop Call Recorder software. It also explains how we use that information, who we share it with, and the rights you have over it.

Domit LTD is the data controller for the information described in this policy, except for payment data handled by Stripe (see "Purchases" below).

Your Recordings Stay on Your Computer

Desktop Call Recorder saves recordings, transcripts and call details (such as participant names, the app used and call times) on your computer, or on a network drive if you choose one as the destination folder. Transcription runs locally on your computer. We never receive, store or have access to your recordings, transcripts or call details.

Information We Collect

1. Website visits

When you visit our websites, we record:

• Date and time of the visit
• IP address
• Referring URL (the page you came from)
• Pages visited
• Browser type
• A random visitor ID, used to count unique visits

2. Your account

You create an account with your email address, which you also use to sign in. Your account gives you access to your purchase history, subscription details and software activation codes.

3. Purchases

Subscriptions are sold through Link (link.com), part of Stripe (stripe.com), which acts as the merchant of record. This means Stripe is the seller for each transaction: it processes your payment, handles sales tax and VAT, and sends your receipts and invoices. Stripe collects your payment and billing details directly and handles them under its own privacy policy, available at stripe.com/privacy. We never see or store your card or bank details.

Stripe shares with us the information we need to provide your subscription, such as your email address, name, billing country, transaction ID, product and number of seats, amounts, payment dates and subscription status. We also keep any details you enter when requesting an invoice.

4. Desktop Call Recorder software

The software connects to our servers only for the following purposes:

• Subscription checks. The software sends your activation code (if you have one) and a hardware ID to our server to check your subscription status. The hardware ID is generated from your computer's hardware components and does not contain your files or any other content from your computer. While the software is running, it stays connected to the server so we can confirm your subscription is active and deactivate it if it has been cancelled, refunded or moved to another computer.
• Updates. The software checks our server for new versions.
• Transcription models. The software downloads transcription models from our server when you select them.
• Bug reports. You choose when to send a bug report from within the software. The report is uploaded to our server and includes technical information that helps us diagnose the problem and, if you choose to add it, your email address so we can reply.

Each of these connections includes your IP address and the software version. The software does not send us your recordings, transcripts, call details or contacts.

How We Use Your Information

We use personal information only for the purposes below. For each one, we have listed the legal basis we rely on under UK data protection law.

• Providing your account and subscription, including activation, subscription checks, service emails and customer support. Legal basis: performance of our contract with you.
• Keeping sales records as required by UK tax and company law. Legal basis: legal obligation.
• Running and improving our websites and software, including monitoring performance, fixing errors, understanding how the website is used and delivering updates. Legal basis: our legitimate interest in providing reliable products.
• Preventing fraud and misuse, such as detecting shared or unauthorised activation codes and protecting our systems. Legal basis: our legitimate interest in protecting our business and our customers.
• Answering bug reports and support requests. Legal basis: our legitimate interest in supporting our users, or our contract with you if you are a subscriber.

We do not use your information for advertising, and we do not sell it.

Cookies and Browser Storage

Our websites do not set cookies. Instead, they use your browser's local storage for the following:

• Visit statistics: a random visitor ID is created on your first visit and sent with each page you view, so we can count unique visitors. It does not contain your name, email address or other personal details.
• Signing in: on the subscription website, your sign-in details are stored so you stay signed in.
• Checkout: the page you started from is stored temporarily so we can return you to it after payment.

Stripe's checkout pages set their own cookies to process payments and prevent fraud. We do not use advertising or cross-site tracking. You can clear this data at any time in your browser settings, but you will be signed out of your account if you do.

Who We Share Your Information With

We share personal information only with:

• Stripe and Link, which sell and process subscriptions as described above.
• Service providers that host our websites and servers and deliver our emails. They process data only on our instructions and may not use it for their own purposes.
• Courts, regulators and public authorities, where the law requires it, for example in response to a court order or a lawful request for national security or law enforcement purposes.
• Professional advisers and other parties, where this is necessary to investigate suspected fraud or illegal activity, protect someone's safety, or establish or defend legal claims.

If Domit LTD or its business is sold or merged, personal information may be transferred to the new owner, who must continue to protect it in line with this policy.

International Transfers

Some of our service providers, including Stripe, process data outside the UK. When this happens, the transfer is protected by safeguards recognised under UK data protection law, such as UK adequacy regulations (including the UK-US data bridge) or the UK International Data Transfer Addendum to the EU standard contractual clauses.

How Long We Keep Your Information

We keep personal information only for as long as we need it for the purposes described in this policy:

• Website statistics: for as long as we need them to understand how our websites are used and to keep them secure.
• Account information: for as long as your account is open. If you ask us to delete your account, we will delete your account data, except for records we must keep by law.
• Order and invoice records: for as long as UK tax and company law requires.
• Subscription check data: for as long as your subscription is active, and afterwards only for as long as we need it to handle reactivation requests and prevent fraud.
• Bug reports and support emails: for as long as we need them to resolve your issue and keep a record of the support we have provided.

How We Protect Your Information

All connections between your browser or the software and our servers are encrypted. Access to personal information is limited to people who need it to do their job, and we keep our servers up to date with security patches. No system is completely secure, but if a data breach affects your personal information, we will notify you and the Information Commissioner's Office (ICO) where the law requires it.

Your Rights

Under UK data protection law, you have the right to:

• access the personal information we hold about you and receive a copy of it
• have inaccurate information corrected
• have your information deleted
• restrict or object to how we use your information
• receive your information in a portable format

To exercise any of these rights, email team@desktopcallrecorder.com. We will reply within one month. For payment data held by Stripe as merchant of record, you can also contact Stripe directly.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to resolve your concern first, so please contact us before you do.

Recording Other People

Your recordings may contain the voices and names of other people on your calls. Because this information stays on your computer, you are responsible for it, including telling participants that the call is being recorded and getting their consent where the law requires it. Recording laws differ between countries and, in the US, between states. See our Terms of Use for more information.

Children

Our websites and software are not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal information, please contact us and we will delete it.

Changes to This Policy

We may update this policy when our products or legal requirements change. The date at the top of this page shows when it was last updated.

Contact Us

If you have any questions about this policy or your personal information, please contact us:

Domit LTD
Company number: 07359768
Suite 71, 137–139 Brent Street
London, UK, NW4 4DJ
Email: team@desktopcallrecorder.com